Returns & Exchanges

We want you to be fully satisfied with your ORTLIEB purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Our goal is to ensure your gear meets your expectations for every adventure.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original box, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.