Frequently Asked Questions
Everything you need to know about our high-performance gear and services.
Are ORTLIEB products truly waterproof?
Yes, our products are engineered using high-frequency welding and specialized coating processes to meet high IP ratings, ensuring your gear stays dry in any weather condition.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy for fashion and gear items?
We offer a 30-day return policy for unused items in their original packaging. Please ensure all tags are attached to qualify for a full refund.
Do you offer a warranty on your bags and accessories?
We stand by our quality with a 5-year warranty from the date of purchase, covering defects in materials and manufacturing.
How should I clean and maintain my ORTLIEB gear?
We recommend using lukewarm water, mild soap, and a soft brush. Avoid machine washing or dry cleaning as it can damage the waterproof membranes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.